Frequently Asked Questions

Shipping times vary based on your location. Typically, orders are processed within 2-3 business days, and delivery can take between 5-7 business days for domestic orders. International orders may take 10-15 business days depending on the destination.

Currently, we offer shipping to customers located within USA only. We are committed to ensuring timely delivery and quality service within these regions. As we grow, we hope to expand our shipping options in the future. Stay tuned for updates!

Orders are typically processed within 1–2 business days. However, during peak times, processing may take slightly longer.

Some of our limited-edition items are shipped directly from unique locations to ensure their authenticity. As a result, shipping times and costs may vary. Details about shipping for these items are provided on the product page under "Shipping Information."

If you need to update your shipping address, contact us as soon as possible. Changes can only be made before the order has been dispatched.

Unfortunately, we are unable to combine orders once they have been placed. Each order is processed individually to ensure accurate delivery.

Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order on the courier’s tracking page.

To start a return, please visit our Returns & Refund Policy page and follow the instructions. You will need your order number and the email address associated with your purchase.

Items must be unused, in their original packaging, and returned within 30 days of the delivery date to qualify for a return or refund. Some exclusions may apply. Please check our policy for detailed eligibility criteria.

Certain items, such as personalized or custom-made products, are non-returnable unless defective. Please refer to our Returns & Refund Policy for a comprehensive list of non-returnable items.

Once we receive and inspect your returned item, we will notify you. Refunds are typically processed within 7-10 business days and will be issued to your original payment method.

The cost of return shipping is the responsibility of the customer unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for your return.

If you receive a damaged or incorrect item, please contact us immediately via contact form on our website. We’ll work with you to resolve the issue as quickly as possible.

At Find Unique Gift, we offer a variety of secure payment options to make your shopping experience easy and convenient. We accept all major debit and credit cards including Visa, Mastercard, American Express, Discover, Diners Club, JCB, China UnionPay, and Revolut. Additionally, you can use digital wallets such as Apple Pay, Google Pay, and PayPal for fast, secure transactions. We also offer Buy Now, Pay Later options through Afterpay / Clearpay and Klarna, allowing you to spread the cost of your purchase. Payments are securely processed through Stripe, ensuring a safe and smooth checkout process.

Our prices are displayed in USD, but you can complete your purchase in your local currency based on the conversion rates at the time of checkout, depending on your payment method.

We accept Afterpay / Clearpay and Klarna as Buy now, Pay later payment methods. These options allow you to split the cost of your purchase into manageable installments.

When you choose Afterpay / Clearpay or Klarna at checkout, you can divide your payment into 4 equal installments or monthly payments, depending on the service. Simply follow the instructions provided at checkout to set up your payment plan. The first installment is typically due at the time of purchase, with the remaining payments scheduled over the following weeks or months.

As long as payments are made on time, there are no interest fees or hidden charges. However, late payments may incur fees, so we recommend checking the terms and conditions for your chosen Buy now, Pay later method to avoid any additional costs.

Once your refund is approved, it will be processed through Stripe, our payment provider. Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear in your account. If you have any concerns or experience delays, feel free to contact us for assistance.

At Find Unique Gift, your privacy and safety are our top priorities. That's why we don't require customer registration for purchases. We believe in making shopping simple and secure. By not storing your personal details in a permanent account, we reduce the risk of data breaches, ensuring your information stays safe. Instead, we only collect the necessary details needed to process and deliver your order. Once the transaction is complete, your personal data is securely handled and only retained as required for order fulfillment and legal obligations.

We collect and use your personal information, such as your name and email address, along with your friend’s name and email address, solely for administering the referral program. This includes sending your friend an email invitation to visit our website and tracking referrals to ensure rewards are issued correctly. We do not share this information with third parties for marketing purposes.

Yes, we are committed to protecting your friend’s privacy. Under US law (including the CAN-SPAM Act), you must have your friend’s consent before providing their email address. The email we send them will include a clear opt-out option so they can decline further communications if they choose.

We retain referral information for a limited period to administer the program and track rewards. After this period, we securely delete the data. If you or your friend would like us to remove your information sooner, please contact us via out Contact Page, and we will honor the request promptly.

By subscribing, you agree to receive email communications from us about our products, services, promotions, and exclusive offers. Your email address will be securely stored and will not be shared, sold, or distributed to third parties without your explicit consent, except where required by law.

Yes, you can unsubscribe at any time. Simply click the "unsubscribe" link provided at the bottom of any newsletter email. Alternatively, you can contact us directly via our Contact Page to request removal. We will process your request promptly in compliance with the CAN-SPAM Act.

We respect your privacy and handle your personal data in accordance with our Privacy Policy. Your email address will only be used for the purpose of sending newsletters and related updates. For more details, please review our full Privacy Policy.

All product-related information is available on the product page under the "Product Specification" section. Here, you'll find key details such as dimensions, materials, care instructions, and usage tips. This section provides everything you need to make an informed decision before purchasing.

We regularly update our collections to bring you new and exciting gifts. Be sure to check back often or subscribe to our newsletter to stay informed about our latest additions.

Product availability is displayed on the product page. If a product is out of stock, you will see a notification and may have the option to sign up for restock alerts.

If you need additional details beyond what's listed in the "Product Specification" section, feel free to reach out via our Contact Page. Our team will be happy to assist you.

Yes, all product dimensions and sizing information are carefully provided in the "Product Specification" section on each product page. Please refer to this section to ensure the item meets your needs.

Yes, our product photos are carefully selected to reflect the item's true appearance. However, slight variations may occur due to lighting or screen settings. Please review the product description for additional details.

You can enjoy 10% off your first purchase by subscribing to our newsletter! Once you sign up, you'll receive a discount code in your email, which you can use during checkout.

To redeem a coupon, simply enter the coupon code at checkout in the “Promo Code” field. Click “Apply,” and the discount or offer will be automatically deducted from your total.

The Returning Customers promo offers 5% off your next purchase as a thank-you for shopping with us. After completing an order, you’ll receive an individual promo code via email. This single-use code is valid for one year from the date of your purchase. Simply enter the code during checkout on your next order to enjoy your discount. It’s our way of showing appreciation for your loyalty!

Festive Season Promotions, like the example of FESTIVE10 (10% off sitewide), are special discounts to celebrate festive occasions with you. Each promotion has a limited lifespan, with specific discount values, codes, and validity dates that vary depending on the occasion. To make sure you never miss out on these exclusive offers, sign up for our newsletter. You'll receive updates on all upcoming festive promotions, their details, and how to use them!

The Limited Stock Promotion (LIMITED10) offers 10% off on select limited edition items sourced from our recent travels. This promotion is valid only while supplies last, so act quickly to secure these unique finds. Newsletter subscribers get early access to information about these exclusive limited products, ensuring they have the first chance to grab them before they're gone. Sign up to stay ahead of the crowd!

The "Spend & Save" promo code (SAVE10) offers a 10% discount on all orders over $100. This promotion is valid year-round, making it easy for you to save whenever you shop. Simply enter the code SAVE10 during checkout, and the discount will automatically apply if your order qualifies. No expiration date means you can use this code any time your purchase meets the minimum order value!

The Early Access Promotion (FIRSTLOOK10) provides a 10% discount for early buyers of our new arrivals. This promotion is available for a short period, usually 1 to 2 weeks from the product’s launch in the shop. Newsletter subscribers get exclusive early notifications about these products, giving them the first chance to enjoy the discount and shop new arrivals before anyone else. Sign up now to stay informed!

No, only one coupon code can be used per order. Choose the coupon that offers the best value for your purchase.

Yes, some coupons may be limited to specific product or promotional items. For example, LIMITED10 is valid for limited edition items. Always check the coupon description for details.

Unfortunately, we cannot apply coupons to orders that have already been placed. Please ensure you enter and apply your coupon before completing your checkout.

Yes! During festive seasons, we offer sitewide discounts like FESTIVE10, which provides 10% off your entire purchase. Check our website and newsletter for updates on seasonal promotions.

Most coupon codes are transferable unless stated otherwise. However, single-use codes, such as those issued for new customers who sign up for our newsletter or for returning customers after making a purchase, are non-transferable and can only be used by the original recipient. Single-use codes are sent via email and are tied to specific actions, such as newsletter sign-ups or completing a purchase. These codes cannot be shared or transferred to others.

The GRANDOPENING10 promotion gives you an exclusive 10% discount on your first order to celebrate our store’s launch. Simply add your favorite items to your cart and enter the promo code GrandOpening10 at checkout. The discount will automatically apply to your total. This offer is valid from February 1 to February 15, 2025, so don’t miss out!

You can reach out to Find Unique Gift through various channels: use our contact form, send us an email, or message us on Messenger, Twitter, or Instagram. We're here to help and happy to answer any questions you may have!

Our support team is available 9 AM to 5 PM ET (Eastern Time), to assist you with any inquiries. Feel free to reach out via our contact form, email, or social media.

We aim to respond to all inquiries within 24 hours on business days. Response times may vary on weekends or holidays.

If there’s a problem with your order, such as missing or damaged items, please reach out to our support team with your order details, and we’ll work quickly to resolve it.