Frequently Asked Questions (FAQ)

Shipping

Why Don't We Register Customers?

At Find Unique Gift, your privacy and safety are our top priorities. That’s why we don’t require customer registration for purchases. We believe in making shopping simple and secure. By not storing your personal details in a permanent account, we reduce the risk of data breaches, ensuring your information stays safe. Instead, we only collect the necessary details needed to process and deliver your order. Once the transaction is complete, your personal data is securely handled and only retained as required for order fulfillment and legal obligations.

How long does shipping take?

Shipping times vary based on your location. Typically, orders are processed within 2-3 business days, and delivery can take between 5-7 business days for domestic orders. International orders may take 10-15 business days depending on the destination.

Do you offer international shipping?

Yes, we ship to select countries worldwide. Shipping fees and delivery times may vary depending on your location. You can check the shipping options at checkout.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order on our website or through the courier’s tracking page.

Returns & Exchanges

What is your return policy?

If you’re not satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund or exchange, as long as the item is in its original condition. To initiate a return, please contact our customer support team.

How do I initiate a return or exchange?

To start a return or exchange, email us at support@finduniquegift.com with your order number and reason for return. We’ll provide you with the necessary instructions.

Payment Methods

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are securely processed to protect your payment information.

Can I pay with my local currency?

Our prices are displayed in USD, but you can complete your purchase in your local currency based on the conversion rates at the time of checkout, depending on your payment method.

Order Issues

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately at support@finduniquegift.com. We’ll work with you to resolve the issue as quickly as possible.

Can I change or cancel my order?

You can request a change or cancellation of your order within 24 hours of placing it. After this time, we may not be able to make adjustments as the order may already be processed. Contact us for assistance.